Measuring and Managing Performance in Organizations

[magazine]
Volume-Issue: 
2001-05
Article Summary: 

Don Gray recommends Measuring and Managing Performance in Organizations by Robert D. Austin. The book is not a five-step program toward measurement success; instead, it gives an in-depth look at what makes or breaks measurement systems. The book presents information in an intuitive way; if you understand algebra and simple logic, you will understand what Austin is presenting.